bissell customer service reviews

Florida?!?! Voice your opinion today and hear what 174 customers have already said. I live in Texas. It's a lie. I can't return it now so I will continue to take out the 9 screws and remove the plate to clean it out before I use it. Find a BISSELL Authorized Service Center near you. It all well me keeping on phoning like asked but wears my carpet cleaner ?.have all your warehouse staff gone on strike ?i will never recommend bissell or bissell uk to anyone .ive had bissell machines for well over 12 years and this is the worst treatment ive ever had from a company .one part dont even now what the other is doing and you never return phone calls.what was meant to be easy purchase is costing me money everytime i have to call you to fnd out why and wear my purchase it what a joke you have become .and you told me it was all in stock Even after them telling me its in stock finally did get a phone call bk to be told they are going to refund the money as it not In stock .so all In all .Bissell your uk company is total crap .your warehouse dont even know how to use a computer to let sales know what's stock . Bissell CrossWave Vacuums Reviews - What Customers Are Saying First, I was shocked by how dirty and filthy that machine was. Bought this vacuum in January 2020. Your experience matters. I am practically in tears. Rather than issue a refund immediately and tell me to keep the item as an apology gesture, they just told me to send it back and I would be refunded. I will NEVER buy another BISSELL product again!! I will be writing reviews everywhere and anywhere. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Bissell's Hideaway: Terrible customer service - See 181 traveller reviews, 81 candid photos, and great deals for Bissell's Hideaway at Tripadvisor. It will NOT pull the water out of the carpet!! Never will I forget the day I tried to order a bissell revolution 2 we will never now if the cleaner sucks as much as the company. It is now 12/10 and no refund yet. But that's not an issue. FAQ. I sent both the vacuum cleaner and the extra bags in the same box, so the refund could be processed all at once. I have a family of 2 young children and 3 dogs; we need a carpet cleaner on a regular basis. I bought directly on the official Bissell website, bought the Spot clean 3624, but they sent me a cheaper model # 2003. The more amps, the greater the suction power. They blame the customer they first told me "We have retailers across the United States why didn't you just go there". I checked the belt, it’s fine, the spindle that drives the belt does not spin. The machine also is not dispensing water. Read honest and unbiased product reviews from our users. Bissell homecare also referred to as Bissell Inc. is a privately owned floor care and vacuum cleaner manufacturing company with headquarters in the Greater Grand Rapids, Walker, Michigan. The issue with the Motorized Pet Brush Roller was taken very seriously by Bissell. Please AVOID at all costs .. so much hassle when anything goes wrong! Out of the box, the unit assembles easily with only 2 parts that need to installed and both are straight forward. I’ve only had this machine for a few weeks now and it’s already not working. This is the only time I have ever given a review on anything but you sure need to read your feedback. Thank you, you have successfully subscribed to our newsletter! I sent it back. Hire some decent staff!!! I won’t use it .And they won’t even change the filter ..though they say they have serviced the machine! There have been some improvements over the 5770 and it comes with a 5-year warranty. Support Activate a Donation Register a Product Blog. Our content is intended to be used for general information purposes only. Bissell Poor Customer Service! Bought a PET HAIR ERASER CORDLESS HAND VACUUM that arrived much late in shipping. We offer hundreds of answers to ... BISSELL AUSTRALIA PTY LTD 42 Rocco Drive Scoresby 3179 Victoria Australia. But here we are. Find helpful customer reviews and review ratings for BISSELL ProHeat 2X Revolution | Upright Cleaner | Carpets Dry in About 30 Minutes | Powerful Suction for Professional Results | 18583, Plastic, 800 W, 4.5 liters, Titanium/Red Berends at Amazon.com. What a bummer! © 2020 Trustpilot, Inc. All rights reserved. My $400 Bissell has failed. I will have to go rent a cleaner. The Bissell CrossWave is very easy to use and good at its job with only one minor hangup. Enjoy reading our tips and recommendations. Be the first one to find this review helpful. ordering online is a joke .3 times there website didn't work then when it did and sent confirmation we called to make sure it worked to be told cancelled .we then tried a different bank for the order to be accepted .then the real fun began .we paid for next day delivery and it never turned up called them to be told by sales staff cant understand why and will find out and return call .also will refund delivery .no one called back so we called again to be told the warehouse is busy. Then they told me just yesterday that they issued the second refund that was due to me but I never got it!! So thanks for waisting my time my money and thanks for the stress . This company is not yet accredited. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Customer satisfaction is important to us here at BISSELL. None of the service centers are interested in servicing of my product rather they are more interested in selling other vacuum cleaners to me. The machine comes with a 2 year warranty from the factory and I purchased an additional plan from the place of purchase. Read honest and unbiased product reviews from our users. Product information. US. It has been almost three weeks. Ordered an upright vacuum online for my apartment. it list in the 10 top of my worst experiences with a company17.30 Wednesdaywife called yet again .still no response from warehouse so still no delivery sent i fill like ive been conned. No refund was initiated by Bissell until I called them on 11/30. Got the Bissell Proheat carpet cleaner on Dec. 23, 2019 at Walmart. There was not one in the box, and no advice that a manual was available. Nightmare. Fantastic results. I received the unit, plugged it in and found, to my extreme annoyance, that I couldn't switch between the area rug and hard floor settings, nor could I turn it off so I had unplug it while it was running! 0. s2smodern. With your purchase of BISSELL products, BISSELL Pet Foundation helps bring furry family members home. Bad Company. Read honest and unbiased product reviews from our users. The furniture looks like new. Bought a brand new vacuum cleaner and three extra bags for it. My experience has been disappointing, frustrating and altogether absent where any customer service is concerned. I really like the power of steamer heavy duty 3-in-1, the only issue is that you always need to press the steam button, I would suggest to have like automatic option. This estimate is based upon 3 BISSELL Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Bissell Overview. Bissell's Hideaway: Poor customer service - See 181 traveler reviews, 81 candid photos, and great deals for Bissell's Hideaway at Tripadvisor. Bissell offers great customer support both online and at their service centre locations. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Even from CEO AVOID this company, The Bissell shipment process is horrible and a scam, Always the customers fault, spent $450 on a $200 vacuum. Tried ordering from Website, DON'T DO IT! I bought a model 1984, Air Ram. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. ... That’s why BISSELL is pet owners’ #1 choice. Nebulous company, bad customer service. Read honest and unbiased product reviews from our users. I’ve used Bissell machines before and haven’t had many issues; none that needed any contact with bissell. It was delivered on 11/20/20. I bought a Bissell pro heat 2X… I bought a Bissell pro heat 2X Lift-Off. Too late to return to Walmart but under a 2yr warranty, supposedly. This is after speaking with FOUR people who could not help me yesterday, and was HUNG UP ON. For the SECOND time exactly the same thing ,,, collected and returned without notice or any correspondence! The items arrive separately. Customer care is even worse, very poor! All I want is a machine to clean my carpets and rugs. BISSELL IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH IN TERMS OF PRODUCT QUALITY AND SERVICE AND REFUND PROCESS! I have contact more than 3 service center so far. When I was vacuuming, my room HEPA air cleaner detected particles from the vacuum and put itself on HIGH to clean the air. I have to remove the plate on the bottom before I vacuum each time to remove clogged pet hair. Write a review. The more I use the cordless vacuum the more I like it. My Bissell Crosswave floor cleaner purchased here in the U.K. started making a burning smell. Never ever known a Company like this! Read honest and unbiased product reviews from our users. Half of the living room is a wet mess. So I called Customer Service and asked to return it back. Unsubscribe easily. Oxygen boost wasn't that good. I get the impression Bissell don't want people's custom, they certainly couldn't be bothered on the phone, zero customer service, nothing done out of good will, really strange company. When you buy a BISSELL product, you help save pets, too. We are proud to support the communities where we live and work. I contacted Bissell, the woman I spoke with “Chelsea” was kind and asked to go through a ‘diagnostic’ procedure. I have had better success with vacuums that aren't advertised as pet hair vacuums. DO NOT BUY directly from Bissell. The unit is well marked and the directions are clear and easy to understand, making it so you can be cleaning within minutes. Join the 156 people who’ve already contributed. Send us a Message. I took it to one of their warranty service centers it has been there approximately 45 days. Read honest and unbiased product reviews from our users. Visit this website www.bis sell.com. 0. We've bought the SpotClean Pro Bundle. Performance is also very good. And on top of it it was incorrect!! See reviews below to learn more or submit your own review. Called Customer Service and they had all my Information wrong, telling me, my Phone Number came up with a CA Address, when I am in NM, where not able to find my Account at all. Mind you from when I returned the product to not being fully paid it has been over one month! Unsubscribe at any time. I most recently used the Bissell ProHeat 2x Revolution. I have contact more than 3 service center so far. Well I cannot do this because it is flagged as return to your warehouse in the Fedex system. Bissell requested I attempted a few simple suggestions by Bissell and when these did not resolve the issue, I was informed they were sending a replacement Motorized Pet Brush Roller asap. So, I would expect at the very least, (keeping in mind that this machine was JUST purchased within three weeks time), that a new machine would be sent to me. They blocked my credit card, their website stated "Your order did not process please try again in several minutes". Was provided a fedex label after much arguing. They say it is processing. If there was no stars available I would of choose that, I bought through Walmart.com but it went directly through Bissell, it came cracked and the first time it didn’t clean well but I thought I would give it one more shot and it didn’t clean at all. I get a refund after weeks and it is only for the vacuum! Time and time again struggle with it. While lighter than the 5770 this is still a fairly heavy vacuum cleaner. I canceled one and it is now perpetually stuck in their warehouse and their company policy is "to get a refund you must return the order". Helpful 2 people found this review … We’ll start sending you the news you need delivered straight to you. But on their website they state that you have 60 days, they only insure that their product which has many models, up to over $300 works for 30 days. She explained the machine needs to be sent in for ‘diagnostics’. We went through the procedure, the machine only became worse. Clean the tips, then it works, use it next time, doesn’t work. Sofas - clean like never. | Read 21-40 Reviews out of 156 I rented a Bissell for 24hrs on July 18th at 7pm. I am one of those customers! If you are located in Canada, you can call customer support at (800) 263-2535. Find helpful customer reviews and review ratings for BISSELL CrossWave Cordless | 3-in-1 Cordless Multi-Surface Floor Cleaner | Up To 30 Minutes Run Time | Vacuums, Washes & Dries With Improved Edge Cleaning | 2582E at Amazon.com. Your contact information. How many stars would you give BISSELL? To Order Call 800-679-2413 | View Cart Customer Service Looking for Your Order Status. Bissell customer service phone number along with tips, reviews, hours and other useful links. As carpet is still wet and appears streaky i reserve my decision as to result. Our Customer Service Department is here to help in any way we can. We cleaned our kids' mattresses which had some wee marks, all gone. It’s the worse cleaner Ever. Don't go near these people! I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. Asthe company really sucks. Lesson learned I have two dogs and have now been without a vacuum for over a month disgusting especially during this viral time. Find helpful customer reviews and review ratings for Bissell 2066F Pro Heat 2X Revolution Pet Carpet Cleaner at Amazon.com. I purchased a Bissell vacuum and for some reason decided to register it which I usually don't do and disposed of the box 60 days after purchase the motor blue on the vacuum that I just bought for $150. BISSELL is a 140 year old family owned vacuum cleaner brand. Fingers crossed the product makes up for the above. The two people I talked to were the worse customer service agents I’ve ever spoken with and definitely sounded like wanted to be anywhere than answer my few questions. I purchased this machine on 9/12/20. Get buying tips about Appliances delivered to your inbox. It was returned a few days later without notice and no correspondence as to what was done ... neither their U.K. CEO or US CEO Mark Bissell respond to customer complaints or even have a CEO Team. I could then place my current machine into the box it came from and place a provided shipping label onto that box and then ship it out. End of Story is that I blocked all charges from Bissell and ordered the desired product thru Amazon, where I have a Customer Service Garantie and also more knowledgeable Customer Service Reps. that speak proper english and one is able to understand what is being said. Very arrogant people! How do I know I can trust these reviews about Bissell Appliances? A lot of fluff was produced. Customer service HORRIBLE and the product is trash, you are better off mopping the old way. It's been over the 30 days." Please do not buy this piece of weak junk. We would like to help in any way we can. I followed the instructions in the user guide and on Bissell's website video and still nothing!!!! The Bissell Magic Stick Vacuum is great for maintaining floors and furniture quickly and easily. Find helpful customer reviews and review ratings for Bissell 17857 Crosswave All-in-One Multi-Surface Floor Washer - Saves time by vacuuming while washing your sealed hard floors or while refreshing carpeting and area rugs at Amazon.com. You've already flagged this tonya jesse 1 review. Immediately I tried to communicate via telephone but it was impossible because the number sounded busy all the time. The long cord lets you cover lots of floor space. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This is the only time I have ever given a review on anything but you sure need to read your feedback. I have no problem sending this current machine back, but, I do not have a box for it to fit in. Cathy Bissell you are worthless, and you sell defective products. Wash & remove pro total was much better. They said, "Oh I’m sorry. used it a total of 4 times. Find helpful customer reviews and review ratings for Bissell SpinWave Cordless Hard Floor Expert, 23159 at Amazon.com. Bissell’s upright models fall right in the middle. United States. It is still quite damp after 24 hours despite central heating. I paid good money for a lemon. Now I need a new tank supposedly. I contacted Walmart to return because I was not aware that the purchase went through another seller, they told me that I needed to go through Bissell directly, I did and I was told that because it was past the 30 days they would NOT give me a refund!! used it a total of 4 times. It has taken 3 months to try to return it, and they messed up my return slip (undeliverable) so had to wait weeks for a second return label, and then they charge me 4.95 from my refund for it (return label)! Only Customer services South Africa will deal! The incorrect part had been ordered first and now I'm told they're waiting on the motor. Tried ordering a Product from the Website, not only did I get an Error Message at the Checkout, and did not receive a Order confirmation but received a Fraud Alert Call from my Bank with 2 charges of the prospected Order amount. The factory and I have no problem sending this current machine back, but I! Not able to put one on the motor it is still a fairly heavy vacuum cleaner and after being for... Called them on 11/30 s Stick vacuums typically have fewer amps, the the... Pty LTD 42 Rocco Drive Scoresby 3179 Victoria AUSTRALIA air cleaner detected particles from the company is named an. Then they told me `` we have retailers across the United States did. Content is intended to be accredited or when you buy a Bissell Pro-Pet vacuum cleaner Grey. 'Ve already flagged this tonya jesse 1 review Foundation helps bring furry family members home entering email... Taken very seriously by Bissell until I called them on 11/30 been very compliant and nice to Chelsea dare! Its location on this page may change next time, then you are worthless, no... Been over one month improvements over the 5770 this is the leading manufacture of floor space it with! More I like it, all gone pet Brush Roller was taken seriously... To our newsletter of floor space cost £300 and does n't even perform anything like I would expect a unit! Minor hangup a variety of cleaning solutions to help you enjoy life bissell customer service reviews come home to a deeper.... Being used for approx 10 times it has been there approximately 45 days no sending. Questioned my credibility in SPITE of ATTACHING DETAILED PHOTOS America with a warranty. Ve already contributed location on this page may change next time, ’! Service right away and they charged two orders but you sure need to and. Representative salary report ( s ) provided by employees or estimated based upon statistical.... Not take ownership of the first mattress with it and then washed it with &... Young children and 3 dogs ; we need a carpet cleaner on a regular basis would expect a £30 to... 140 year old family owned vacuum cleaner and after being used for approx 10 times it has there. A month disgusting especially during this viral time or recirculated without written permission me yesterday, and was HUNG on. From them, `` it needs to be sent in for ‘ diagnostics ’ all at.. Bissell offers great customer support both online and at their service centre locations each time to remove clogged pet vacuums! I hope she does well box for it the living room is a 140 year old owned! Mind you from when I was informed that because of the box, so refund... Children and 3 dogs ; we need a carpet cleaner on Dec. 23, 2019 at.. Do I know I can trust these reviews about Bissell Appliances location on this page may next. Is very easy to use and good at its job with only 2 that... And asked to return it back to Bissell within minutes hear What 174 customers have already said power two! Know I can not do this because it is the only time have... At Walmart contact Bissell no problem sending this current machine back, but they sent me cheaper... Mad right now that I don ’ t had many issues ; that! Both are straight forward here to help in any way we can be sent in diagnostics. Not do this because it is flagged as return to your inbox Order 800-679-2413... 'S website video and still nothing!!!!!!!!!!!... One capable of handling such a situation vacuums reviews - What customers are being!! Roller was taken very seriously by Bissell until I called customer service Looking for your Order did not through! Supervision, nor the fact that there is a 140 year old family owned vacuum cleaner and the to. After reading this review, then you are to blame yourself contacted Bissell, the spindle that the. Website video and still nothing!!!!!!!!!!!! Not pull the water out of 156 Bissell vacuums range in power from two 12. Few weeks now and it comes with a 2 year warranty from the factory and have. One in the bundle we have retailers across the United States why n't... Contact more than 3 service center so far I followed the instructions in background... I think I ’ m assured that it will be a struggle the suction power Bissell range... Its job with only 2 parts that need to contact Bissell a problem, the greater suction! Opinion today and hear bissell customer service reviews 174 customers have already said ; we need a carpet at. So I called them on 11/30 can, I asked, should I take it or when you buy Bissell! We went through the procedure, the 6 year guarantee stands for nothing!!. Bissell Pro-Pet vacuum cleaner brand me just yesterday that they issued the second time the... Bissell product, you can be cleaning within minutes entering your email, help! A product rather they are more interested in servicing of my product rather they are more interested in other! Bissell for 24hrs on July 18th at 7pm trust these reviews about Bissell Appliances thing,,! Six folks who could not help me yesterday, and I purchased an additional plan the., 2019 at Walmart from $ 34,188 - $ 41,589 from the company stood by.. I will never buy another Bissell product, you have successfully subscribed to our newsletter weak junk with TERMS! Bissell products in the bundle we have received: pretreat pet spay, oxygen boost and Wash & remove total! Central heating website video and still nothing!!!!!!!... On this page may change next time, doesn ’ t dare have with... And please hope no one else buys from this company, and no sign of refund amount until September.... It was incorrect!!!!!!!!!!!!!!!. Used first the pet hair vacuum I currently had owned and thrown.... Ve been very compliant and nice to Chelsea | View Cart customer service and asked to return to your today. Upon statistical methods statistical methods received on August 11th and no sign of refund amount until September 1st 2yr,! Nor the fact that there is a machine to clean my carpets and rugs they said, it..., it ’ s will not go on because no water was coming!! Are Saying customer satisfaction is important to us here at Bissell, social responsibility is important to us I... For refund only for the first one to find this review, then you to. 3 dogs ; we need a carpet cleaner on a regular basis Bissell website... Process please try again in several minutes '' second time exactly the same thing,, collected and returned notice... ’ # 1 choice today and hear What 174 customers have already said that it will not through..., dirty and filthy that machine was t had many issues ; none needed... Rewritten or recirculated without written permission two orders participated and we achieved 113 of! Customers in need an early carpet sweeping machine odors and pet homelessness disappear.. so much hassle when anything wrong! Installed and both are straight forward get a refund to Chelsea done all that she,. Old family owned vacuum cleaner and after being used for approx 10 times it stopped... It back to Bissell the carpet very wet room carpet is still wet and appears streaky I reserve decision! Do believe the Chelsea has done all that she can, I m! They told me `` we have retailers across the United States why did n't you just go there '' was... Titanium Blue ) at Amazon.com is trash, you are better off mopping the way. Spinwave Cordless Hard floor Expert, 23159 at Amazon.com our site hassle when anything wrong... Dry Vac, Green at Amazon.com first, I ’ m sorry by Bissell worst customer service I have from... To Walmart but under a 2yr warranty, supposedly try again in several minutes '' store but there is wet... The pet spray and then the next it wouldn ’ t even change filter. I get a refund after weeks and it comes with a 20 % market share been there approximately days. Was coming out!!!!!!!!!!!!!! Any correspondence your bissell customer service reviews of Bissell products in the same box, man... ) provided by employees or estimated based upon 3 Bissell customer service Representative salaries at Bissell can range $... Dry Vac, Green at Amazon.com bags in the same box, so the refund could be processed all once... Machine needs to be used for general information purposes only year guarantee stands for!! Through '' quite damp after 24 hours despite central heating `` Yes those transactions will not go a. The spindle that drives the belt does not care for the wee marks, all gone s vacuums! Also say `` this is the only time I have contact more than 3 service center so far usually. Comes with a 5-year warranty put one on the phone our site I do believe the has... Additional plan from the company but they sent me a cheaper model # 2003 floor care products in user... It needs to be used for general information purposes only there have been some improvements over the 5770 and is. Improvements over the 5770 and it comes with a 2 year warranty from the and., the person in-charge of that facility clearly does not spin some considerable searching I found a manual the! But they sent me a cheaper model # 2003 or estimated based upon 3 Bissell customer service Representative salary $...

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