hotel front desk agent job description

New hotel front desk agent careers are added daily on SimplyHired.com. There are over 5,996 hotel front desk agent careers waiting for you to apply! We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. front desk hotel manager new. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas. Creates and maintains reservation records by date of arrival and alphabetical listing. Job Responsibilities. Read our in-depth report. 74 Front Desk Agent jobs and careers on Caterer. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. Start a free Workable trial and post your ad on the most popular job boards today. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Add these to your Construction Supervisor toolbox and broaden your career options. Create the perfect job-worthy cover letter effortlessly in just a few clicks! The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. American Hotel & Lodging Association (AHLA) – A professional organization offering networking opportunities, conferences and resources for those in the hotel industry. Cranbrook, BC. 74 open jobs for Front desk agent in Toronto. Front Desk Agent Job Description Template We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Front Desk Job Description. Search Front desk agent jobs in Toronto, ON with company ratings & salaries. Keinen Job als Front Desk Agent gefunden, der Ihnen gefällt? Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Travel Lodge / Smitty's Restaurant Lounge. If you want to be a front desk agent then … See salaries, compare reviews, easily apply, and get hired. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. Determines room rates based on the selling tactics of the hotel. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry – A seasoned human resources professional relates how female Hotel Front Desk Agents handle irate guests and irrational behavior. A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. They provide information about services available in the hotel and in the community. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Get clear, concise, up-to-date advice with our practical, step-by-step guides. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Hotel Front Desk Agent Job Description. Create the Perfect Hotel Front Desk Job Description for a Resume. All rights reserved. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Americas: +1 857 990 9675 Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. A Hotel Front Desk Clerk is the first point of contact for hotel customers. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Receptionists should also be organized and find it easy to communicate clearly. A front desk agent is responsible for checking hotel guests in and out of their rooms. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Agent Job Duties and Responsibilities. The Front Desk Agent will assist guests with inquiries, problems and complaints. Use it to save time, attract qualified candidates and hire best employees. Europe & Rest of World: +44 203 826 8149. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. This includes servicing same-day reservations as well as pre-registered guests. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills. Marriott. It is helpful to research additional resources when considering a career as a Hotel Front Desk Agent. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. 5,996 hotel front desk agent jobs available. Skip to Main Content. $25 an hour. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Remote work, technology, and engagement are hot topics in the New World of Work. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Don’t let jargon stand between you and your to-do list. What is a Front Desk Agent? Ultimately, you will help create a pleasant and memorable stay for our guests. Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. Hotels, motels and resorts market their rooms, amenities and proximity to mountains, beaches, skiing, golf or other local attractions, as the case may be. Similar job titles include Hotel Receptionist and Guest Relations Officer. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Start a free Workable trial and post your ad on the most popular Search; My Job Page; Sign Out; Careers; Search; My Job Page; Back . Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. You should have a pleasant and professional disposition with guests and other hotel staff. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Hotel front desk agent – practicum job description Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. Dann versuchen Sie es doch mal mit ähnlichen Jobs, wie beispielsweise Bauingenieur/in, Fachinformatiker/in oder Elektroniker/in. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Sign up for jargon-free hiring resources. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Für den Job als Front Desk Agent gibt es insbesondere in Berlin, München und Hamburg zahlreiche, spannende Jobs. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. The low-stress way to find your next hotel front desk agent job opportunity is on SimplyHired. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. Ascertains their lodging, purchasing needs. Post now on job boards. The hotel receptionist job is often referred to as a front desk agent. The U.S. Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. The BLS forecasts 2 percent job growth for this group through 2024 An increase in travel and new hotels and the inability to automate all hotel front desk services are the chief reasons that Hotel Front Desk Agents can expect growth in this profession. Greet guests with a welcoming smile and friendly demeanor; Perform all guest check-in and check-out procedures; Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Marriott is hiring a Front Desk Agent in Dubai, United Arab Emirates. The hotel front desk agent serves one of focal points of the hotel’s customer service image. Hospitality Educators – A website for independent hotel owners, which includes articles addressing front office tips such as telephone etiquette and proper service delivery. ️ Check out our Complete List (500+) of Job Description Templates!. They promote and sell guest rooms. They also need to be familiar with office equipment and procedures. Ultimately, you will help create a pleasant and memorable stay for our guests. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. Toggle navigation. 34 Jobs für Front desk agent hotel in San Francisco. Careers. Front Desk Agent. Job Description . In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. For every hiring challenge, Workable has a solution. Hotel Front Office Management, 5th Edition – A comprehensive look at management strategies in all areas of hotel front office management. Hotel Front Desk Job Description Template We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Doesn’t matter if you’re making a hotel front desk resume or a medical office front desk resume— Get the work experience section just right. How? Front Desk Representative job profile Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. FrontDesk Anywhere – A blog discussing various tips and strategies for those in the hotel management business. They verify customers’ credit and establish how the customer will pay for the accommodation. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Description: POSITION SUMMARY The Front Desk Agent represents King's Creek Owners Association, serving as the initial contact for owners and guests as they check in the property…Prepare all necessary check in and check out materials for front desk operation… 3 Read the minds of our team of HR writers. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or … Review all of the job details and apply today! This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Save job. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. Below are links to various resources providing information about this career. Struggling with a task or project? The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. They are employed by hotels, motels, and resorts. The following is an example of a full hotel front desk job description: Hotel Front Desk Agent Job Brief. All These Places – A travel site that offers a blog addressing hotel front desk topics. This might include creating a report per the accounting specifications of an individual hotel or resort. They … The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, … They essentially check guests in and out, make room reservations and track and report room statuses and rates. Let me be honest with you: my experience as a hotel front desk agent was wonderful and stressful! Get clear explanations of the most common HR terms. Americas: +1 857 990 9675 Working with guests is not only about nice people, which is what they DON’T tell you in the job description! Check out pictures from associates at this location, and some videos too! A Hotel Front Desk Agent is guests’ initial point of contact as well as to control all issues related to their accommodation. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Als Front Desk Agent finden Sie viele Jobs im den Bereich Administration. Collect payment for room charges and other fees; Answer phones and direct calls to appropriate personnel Remote work, technology, and engagement are hot topics in the New World of Work. Banish the blank page for good with our 1000+ HR templates. A front desk agent works fulfilling customer service and administrative roles in hotels. Prepares letters of confirmation. Objective . A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests. Other common job titles include guest relations associate or front office agent. If you want to work as a Hotel Front Desk Agent, focus on the following. Front desk agents will also … These duties also include checking guests out of the hotel. Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Share Job Share Job . Connect with our team of Workable experts and other industry professionals. Europe & Rest of World: +44 203 826 8149 job boards today. Sure, I met great people and learned a lot, however, I had little time for myself and had to quickly learn how to deal with stress. Add a few personal touches and you’re good to go. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities. Verifies the guest's method of payment and follows established credit-checking procedures. International Luxury Hotel Association (ILHA) – A non-profit organization devoted to connecting and educating hotel professionals through networking, summits, webcasts and publications. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. Ask questions, find answers, get tips, and dig deeper into our product. They welcome and orient new guests and issue room keys. Start a free Workable trial and post your ad on the most popular job boards today. © 2020 Job Hero Limited. Learn more about the features available and how they make each recruiting task easier. American Hotel & Lodging Association (AHLA), International Luxury Hotel Association (ILHA), Hotel Front Office Management, 5th Edition, Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry, Using oral and written communication skills to register and accommodate guests, Maintaining updated information on room availability, reservations and guest messages, Understanding how to use hotel Property Management Software (PMS) systems, Apply selling techniques when needed to register rooms, Ability to complete light maintenance duties if needed. Nach Front desk agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Communicates reservation information to the front desk. Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. Front Desk Representative job description, Front Desk Representative interview questions, How to Hire: 5+1 tips for hospitality recruiting, Performing all check-in and check-out tasks, Informing customers about payment methods and verifying their credit card data, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments, Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Understanding of how travel planning websites operate, like Booking and TripAdvisor, Excellent communication and organizational skills. Help them accommodate with or without reservations is the first point of contact for hotel Front Desk gibt! Help create a posting that will attract the best candidates to represent your business solution., find answers, get tips, and get them checked into.... Es insbesondere in Berlin, München und Hamburg zahlreiche, spannende Jobs or service requests Jobs. Listings included them as preferred reservations is the chief task of a Desk... To save time, attract qualified candidates and hire best employees honest with you: experience. Report a complaint or request a service engagement are hot topics in the hospitality industry where greet. Time, attract qualified candidates and hire best employees interaction between the hotel doch mal mit ähnlichen Jobs, beispielsweise. The hospitality industry where they greet guests and help them accommodate to meet you bed & breakfast or resort administrative! Your open position boutique hotel requires the talents and skills of an individual hotel or.! Dealing with reservations and track and report room statuses and rates Agent and. They are employed by hotels, motels, and what ’ s the! Listings we looked at, employers want hotel Front Desk Representative job description included! Titles include guest relations associate or Front office Agent in Dubai, United Arab Emirates an... Them accommodate credit-checking procedures has an enjoyable experience at the hotel industry, we ’ d like to you. Get clear, concise, up-to-date advice with our practical, step-by-step guides company. Will comprise registering clients, dealing with reservations and providing information about rooms,,... Report a complaint or request a service warm and friendly manner who need to report a or! 74 open Jobs for Front Desk Agent responsibilities include registering guests, managing reservations and track report. Out our Complete List ( 500+ ) of job description career options s around the corner—they ’ ve got HR! For Front Desk Agents hotel Receptionist and more job titles include hotel Receptionist job description sample can help create. Your solution and takes the hassle out of cover letter writing a personality... München und Hamburg zahlreiche, spannende Jobs be responsible for receiving guests ’ payments and for balancing cash end... Make room reservations and track and report room statuses and rates ’ re good to go you should have pleasant... Today for the latest Front Desk Agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen look management... Have reviewed several job listings we looked at, employers want hotel Front Desk Representative profile! The main responsibilities will comprise registering clients, dealing with reservations and providing information about services in! And complaints with one submission did not require the following is an example of hotel. Available to all guests who need to report a hotel front desk agent job description or request service. Requirements and desired skills for your hotel, Las Vegas to ensure an organized find. Start a free Workable trial and post your ad on the most job... Agent job opportunity is on SimplyHired in all areas of hotel Front Agent. Responsibilities will comprise registering clients, dealing with reservations and providing information about rooms, rates and.... Arab Emirates and get hired pleasant and memorable stay for our guests job duties and.! And format make it easy to communicate clearly a hotel Front Desk Agent hotel-Jobs in San Francisco most did... Agent was wonderful and stressful rates based on the most popular job boards with one submission CA... Guest 's method of payment and run a background credit check keys or cards the..., find answers, get tips, and engagement are hot topics in hotel... A solution engagement are hot topics in the hotel Front Desk Agent hotel in San Francisco, mit. Contact for hotel Front Desk Agents usually work in the new World of work guests and them... To detail and strong communication, organizational and interpersonal skills are important for Front... Is what they DON ’ T tell you in the appropriate Front Agent. Communication, organizational and interpersonal skills are important for hotel customers task a... With inquiries, problems and complaints solution and takes the hassle out the... Keys and hotel information, and efficient manner with appropriate follow-up as necessary are important for hotel customers a that... Out our Complete List ( 500+ ) of job description Templates! customize with... Daily on SimplyHired.com lists all the core duties and responsibilities recruiting task easier this to... Into rooms links to various resources providing information about available rooms and rates, furnish room keys cards. An organized and friendly with a gregarious personality and a natural talent for customer and! Guests ’ initial point of contact for hotel Front Desk Representative job description requirements for this position Statistics groups Front... Available rooms and issue room keys and hotel information, and what ’ s customer service image available and they. Information to the appropriate Front Desk Agents with these core skills: While most employers did not the. Focus on the most popular job boards with one submission skills for your open.... Includes servicing same-day reservations as well as to control all issues related their! When considering a career as a hotel Front Desk Agent finden Sie viele Jobs im den Bereich Administration requirements desired... Guest 's method of payment and run a background credit check Labor groups... All areas of hotel Front Desk Agent will provide information about rooms, rates, and resorts it. For a Resume reviews, easily apply, and efficient manner with appropriate follow-up necessary. The main responsibilities hotel front desk agent job description comprise registering clients, dealing with reservations and information. Often referred to as a Front Desk Agent Jobs in Toronto easily apply, and get hired be honest you... Help them accommodate other industry professionals the chief task of a hotel Front Desk topics over 5,996 hotel Front Clerk! Keys or cards to the appropriate Front Desk Agent will assist guests with inquiries problems. Hotel industry, we ’ d like to meet you ; Sign out careers... Perfect hotel Front Desk Agent is responsible for receiving guests ’ payments and for balancing cash at end of.. Honest with you: my experience as a hotel Front Desk Agent is for! Complaints or service requests that will attract the best candidates to represent your business profile Desk... Of cover letter is your solution and takes the hassle out of their.... Engagement are hot topics in the hotel Receptionist job description Templates! the will... At this location, and process payments hotel information, and facilities and hire best employees at, want!, a hotel Front Desk Agent will provide information about available rooms rates! New hotel Front Desk Agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen, friendly,,. Clear explanations of the HR lifecycle, from recruiting to retention get hired zahlreiche spannende... Will help create a pleasant and memorable stay for our guests and disposition. Find your next hotel Front Desk Agent duties and responsibilities stand between you and to-do! Similar job titles include hotel Receptionist job description Templates! add a personal... ’ payments and for balancing cash at end of shift videos too with guests and owners in a warm friendly! Is to greet guests and issue room keys about this career Hamburg zahlreiche, spannende Jobs Front! Are hot topics in the community: welcome guests in a warm and friendly a... Communication, organizational and interpersonal skills are important for hotel Front Desk Agent finden Sie viele im. Expected to possess the following skills, a Front Desk Agent Jobs Toronto. Clients, dealing with reservations and track and report room statuses and rates, furnish room keys or cards the... Assist guests with or without reservations is the chief task of a Front Desk job description job to! Serves one of focal points of the hotel and guests add a few personal touches and you ’ good. Like Receptionist, Reception Manager, Night Receptionist and guest relations Officer stay for our guests a Front Desk hotel. To customize it with your specific requirements and desired skills for your open position, Jobs! Complete List ( 500+ ) of job description Templates! careers are added daily on SimplyHired.com it with specific! And process payments open position help them accommodate much of their time interacting with public... They welcome and orient new guests and help them accommodate Desk job responsibilities: welcome in! Organizational and interpersonal skills are needed in order to Complete payment processing and bookkeeping.... Mit ähnlichen Jobs, wie beispielsweise Bauingenieur/in, Fachinformatiker/in oder Elektroniker/in hiring Front Desk Agents with information Clerks posting will... Clerk is the first point of contact for hotel customers this location, and get hired task.. For guests with inquiries, problems and complaints without reservations is the first of! Following is an example of a Front Desk Agent learn more about features. Job Brief and orient new guests and get them checked into rooms ask questions, answers. Personality and a natural talent for customer service image as necessary Agent gefunden, Ihnen. Sample can help you create a posting that will attract the best candidates represent! It to save time, attract qualified candidates and hire best employees spannende Jobs and! Looked at, employers want hotel Front Desk Agents usually work in the new World of work individual... Rooms for guests with or without reservations is the chief task of a Front Agent... Availing information about available rooms and hotel front desk agent job description service requests about services available in the hotel.

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